FOCUS ASSURANCE
How insurance providers
are reinventing themselves
In a highly competitive market, like the one we are in now,
it is crucial for service providers to evolve and constantly
improve their offers. This is what the Insurance providers
in our upcoming Insurance Focus have strived to do, by
updating their service packages to increase customer
satisfaction.
What can you expect?
Personalisation: Specially catered packages
The attention is switching increasingly towards personalised
premiums to allow customers to find insurance covers
that are more suited to their needs. Whether it is about
introducing additional covers like rodent damage or
built-in add-ons like a cyclone and flood cover, companies
are geared towards offering options that are in line with
individuals’ needs and budgets. With several companies also
offering benefits such as excess waivers to avoid additional
fees in case of accidents.
Digitisation: Service at your fingertips
It comes as no surprise that several insurance providers are
also concentrating on providing ease of access for their
customers. Nowadays customers can easily sign up for their
insurance policy online, without having to physically go to
a showroom. Other options are also available on different
websites to help you get a personalised quote, compare
potential covers, and even pay fees online through internet
banking.
Progression: Additional Value
While there is a rapid increase in terms of adaptable options,
insurance providers are aiming higher when it comes to
added value. Gone are the days when all your insurance
policy did, was cover your expenses during an accident.
Road assistance to help in case of breakdowns as well
24-hour towing services are only some of the additional
advantages that are now in store. Customers can now also
benefit from compensation for loss of keys, loss of personal
belongings and even damage to the windscreen.
15
MAR 2020 N o 10