How Can I Check my Network Connection to Box? If upload speeds continue to be slow, there may be a problem with your Internet service connection. Please reach out to your Internet Service Provider and complete the speed tests below to verify your connection is working properly:
Problems with the drag-and-drop upload of folders. We recommend trying the following:
Try uploading with Firefox or Chrome. They provide enhanced capabilities over Internet Explorer, resolves most Java issues, and will provide the best Box experience.
Restart your computer. Occasionally, one-time issues may prevent Java from functioning correctly, and a restart may solve these problems. Make sure to Allow the Drag and Drop applet once you restart and attempt the upload again.
Check your version of Java and update to the latest release of Java.
Box Accelerator is a global data transfer network that improves the speed of your uploads. If you are having issues with uploads try turning this off temporarily:
Go to Account Settings and click the Content & Sharing tab along the top. Select/deselect the Enable Box Accelerator option under Uploading Content. Click Save.
Potential Causes
Slow upload speeds can have a variety of causes. Box does not limit, throttle, shape, or cap upload speeds. These speeds are determined primarily by the user’s connection and computer.
If you find that your upload is taking longer than it should, we have listed a few reasons that may affect upload speeds.
Firewalls: Firewalls can slow down or stop the upload process. If you use third-party software, try temporarily turning off firewalls such as ZoneAlarm, the built-in Windows or Mac firewall, or any others.
Simply configuring your firewall will likely solve this issue.
Business network restrictions: Users accessing Box from an office setting may find that their IT department has blocked or slowed down connections to Box.
Try consulting your IT department on restrictions they may have placed on uploads or unapproved web sites.
You can determine this by leaving your company network (ex. try a coffeeshop with WiFi) and seeing if the issue persists.
Choosing an Upload Method: If you are having an issue uploading, we suggest you try another one of the 3 methods. When you click on the Upload button in your Box account, you should see two links in the pop-up window: Upload Files and Upload Folders.
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