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People Mission . Passions . Progress .
Connected Experiences
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Experiences
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How will we achieve this ?
• We will adopt a person-centred approach and develop new standards for learning , which set out our expectations for learner experience .
• We will implement a new learning and development programme for our tutor workforce , providing training and guidance to ensure they are equipped to deliver great experiences for each and every learner .
• We will embed a process of evaluation and provide greater opportunities for learners to feedback about their experience .
• We will introduce new quality assurance procedures and assess tutors for their ability to provide a great experience and respond to their learner needs .
• We will introduce an improvement cycle , review learning on a regular basis , and make improvements based on learner and tutor feedback .
• We will establish a “ user panel ” and involve coaches in the design and development of learning .
• We will thoroughly test and pilot learning content with coaches prior to wider roll out .
• We will provide “ in-learning ” opportunities for learners to construct their own learning , by providing a menu of learning options and activities .
• We will measure and monitor the impact of coach learning on coach practice and experience .