Learning for Everyone Autumn/Winter 2018 | Page 62

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Cost of our courses
All of our courses are individually priced to take
account of a number of factors including course
hours, the numbers that can attend or the need to
use specialist facilities or venues. For many of the
courses you will see three prices. The first is the
full price which most people will pay, the second is
for those who are claiming the state pension, and
the third price is for some people who are claiming
universal credit. Please note that an entitlement to
universal credit is not an automatic qualification for
a reduced fee.
Please note that you will be required to produce
evidence that you are entitled to a reduced fee
within 1 week of signing up for the course. If you fail
to do this we may cancel your place on the course.
For information on whether you are entitled to a
reduction under universal credit palease ring us on
01904 554277 or go to https://yorklearning.org.uk/
policies/ and look at the fee policies under booking
your course.
Can I spread the cost of the
course fee?
Our easy payment method is designed to help
spread the cost of your course and is available on all
courses over £120.. This is done via direct debit and
is generally 4 payments spread over 4 months. On
occasion we are able to set up payment schedules
over a longer period of time but this cannot extend
beyond the end date of a course. Please note:
Once a direct debit is set up you must not cancel it
unless you have been in contact with us first and
we have confirmed that it is alright to do so. If you
cancel without our permission you will immediately
be invoiced for the full amount. It is important to
understand that direct debit is not a method of
paying for part of the course, just a way of spreading
the full cost of the course over a number of months.
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Can I get any help with
the cost of a course?
We understand that for some people the cost
of an adult learning class can be a barrier to
attendance. In some circumstances we might be
able to help with assistance towards the cost of
the course, travel to the course, books, materials
and childcare. You should note that this support is
limited and is not available on all courses. Please
ring 01904 554277 to find out if you might be
eligible for support.
Examination fees
All exam and registration fees are included in the cost
of a course unless stated otherwise. However if you
complete a course and then are unsuccessful in the
final exam we will ask you to pay an additional fee to
resit the exam.
Refunds
A full refund will be given under the following
circumstances:
• The course time or date changes following you
signing up and it is no longer convenient for
you to attend.
• The course closes because there are
insufficient numbers on the course.
• You signed up over the phone or via our online
booking system and change your mind within
14 days of the booking. Please note this does
not apply if the course starts within the 14
day period or if the course has already
started when you book. In all other
circumstances we only offer a refund in
exceptional circumstances. Once a course has