Learning for Everyone Autumn/Winter 2018 | Page 47

Business Administration
In order to access the courses in this section you will need to be working or volunteering in a suitable
position. In many cases you will study entirely from home and/or the workplace. If you are interested
in any of our courses in this section please contact us and we will arrange for one of our experienced
staff to coordinate your learning programme. The cost of these courses could be supported by
funding depending on eligibility and individual circumstances. Please contact us to discuss funding
options. Telephone [phone].
Level 2 Certificate Business Administration - If you are working in administrative support roles
in public or private sector organisations and wish to up skill, this qualification will suit you.
Level 3 Diploma Business Administration - This qualification will help you to improve your
administrative and supervisory skills.
Level 4 Diploma Business Administration - A qualification that provides an excellent platform for
those that are looking to progress within a business setting.
Level 2 Certificate Customer Service - This qualification is suitable for anyone who wants to
improve their customer service skills - no matter what industry they’re working in.
Level 3 Diploma Customer Service - An advanced level course to help you to respond to customer
issues at a strategic level, suggesting improvements to customer service strategy and helping in their
implementation.
Level 2 Certificate Marketing - This level will suit you if you have some relevant knowledge and
skills, usually from a role where you've been supervised.
Level 3 Diploma Marketing - An advanced course for those working with less supervision when
completing tasks, organising activities and contributing to decision-making.
Level 3 Diploma Management - This qualification reflects the skills and knowledge required of
people working in a management role.
Level 2 Certificate ICT User Specialist - An intermediate qualification suitable for individuals
whose main job includes the use of IT software and applications across a range of industry sectors.
Level 3 Diploma ICT User Specialist - The advanced level takes a modern approach to business
by focusing on how IT can be used to solve problems and increase productivity.
Level 5 Management - Our Level 5 Diploma in Management lets you strengthen and develop your
knowledge of middle management by focusing on specific management areas that are applicable to your
job.
If you want to gain the skills and are not working in a Business Admin role then we
have a distance learning option for you please see page 41.
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