MS FAQs
Member Services FAQs
When IPCs call into dōTERRA, Member Services is there to help them with their questions
or concerns. Here are some of the most frequently asked questions they receive:
1
4
At what point can I change my
What information can be found on
monthly order?
dōterratools.com?
Consultants are able to edit their standing Loyalty Rewards
order at any point up until midnight of the day prior to the
processing date. The order will process in the early morning
of the set date and we will not be able to make changes.
We have a generous return policy for an unwanted items
or orders.
2
What is our standard shipping timeframe for
a consultant order?
The standard time frame is five to seven business days;
however, it is not uncommon for IPCs to get their orders in
three business days.
3
How do I get in contact with dōTERRA quickly
if I don’t want to wait on the phone?
Our Live Chat option is available on the right side of the
screen anywhere in our Online Shopping Environment.
Simply click the button that says “Live Chat is Online” and
chat with one of our Member Services agents.
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dōTERRA ESSENTIAL LEADERSHIP I Spring 2014
dōterratools.com has a lot of helpful information including
training materials, presentations, forms, product imagery,
and much more.
5
What are the benefits of shopping
online or using points online?
In the past, consultants have contacted Member Services
to place a separate points order over the phone. Not only
does shopping online eliminate the need to contact
Member Services, it also allows you to apply your points
to any existing order. This allows you to save money while
placing standard orders. The call center does not have the
ability to combine points with paid items on an order—
you can only do this online.
6
When will my first Loyalty Rewards
order ship?
Your first Loyal