LOOKING FORWARD
Recommendations and Priorities
As the findings demonstrate, the City has made steady
progress in providing language services for the Limited
English Proficient (LEP) population. However, it is clear
that there is more that both City departments and
OCEIA can do to improve LEP services.
In addition to monitoring departments’
compliance with the LAO, OCEIA will
take a closer look at departments'
quality of service and engagement of
LEP communities.
Your experience is
important to us!
Do you have feedback on
language access services
with City agencies?
Email OCEIA at
language.access@sfgov.org
Priority areas for enhanced
City services will include:
Establishing citywide protocols for crisis and emergency response. Working in conjunction with
first responder agencies, OCEIA will help create baseline language protocols to facilitate language
access in crisis or emergency responses.
Creating a Community Language Bank. OCEIA will implement a pilot program to train bilingual
community members to provide interpretation services to City departments and partnering
nonprofit agencies.
Priority areas for enhanced LEP education and engagement will include:
Enhancing the effectiveness of the Language Access Community Grants Program.
Urging departments to increase their budgets dedicated to LEP outreach and engagement.
6