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industry news
Most landlords don’t want
to deal directly with tenants
According to a new study, most
landlords prefer letting agents to
manage the tenants and generally
don’t want to be troubled with
tenant complaints.
The
study,
conducted
by
PropertyLetByUs.com – a leading
online letting agent, reveals that over
85% of landlords don’t want to deal
directly with tenants and almost 90%
are unhappy about tenants calling or
emailing them with problems.
The research shows that despite
landlords avoiding contact with
tenants, nearly 60% pay for all the
repairs to the property, while 10%
expect tenants to pay for small repairs
and just 2% confess to ignoring repairs
for as long as possible.
Jane Morris, Managing Director of
Property Let By Us, comments: “Landlords
often come in for bad press. But the
majority of them are professional and
take their responsibilities seriously. Many
landlords work either full- or part-time
and need the support of an agent to help
them with managing the relationship
with the tenant.
“We know from our research that
66% of landlords find managing their
properties more stressful than their
full- or part-time jobs and dealing
with tenant complaints is a top cause
of stress. Landlords are under a huge
amount of pressure with mounting
legislative and tax changes. Agents can
be a big help for landlords, offering a
range of services that help reduce their
workload and ensure they are fully
compliant with legislation.”
Council benefit payment
delays affect half of tenants
Half (52 per cent) of private sector
tenants on housing benefit have
experienced delays over its payment
from their local council, according
to new research from the National
Landlords Association (NLA).
The figures, which are thought
to affect approximately 3.3 million
tenants, also show that in over a third
(36 per cent) of those cases, tenants
say that the delays have caused them
problems with, or prevented them
from, paying their rent on time.
The news follows reports from
housing
charity
Shelter,
who
predict that 80% of working English
households claiming housing support
will face a benefits’ shortfall as a result
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