Q. Why are my hair extensions getting tangled?
A: Your Hair Extensions can tangle due to being to dryness, oil & dirt build-up, saltwater, chlorine and not combination
(wide tooth comb) out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is b
etter. Use hydrating drops or consult your stylist for more help. It could also be the hair you purchased, if the hair is In
dian Remy Hair or non Remy Hair it is not 100% virgin human hair. So the hair may tangle sooner and not last you as
long as 100% virgin hair.
Q. How long does it last?
A: This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very go
od care of it for it to last longer. Many hair extensionist prefer Brazilian or Indian hair because it is beautiful and unpro
cessed which makes it last longer than any other kind of hair.
Thank you for your time and support!
Customer satisfaction is very important. If you are satisfied with the item you ordered, please leave positive feedback.
If you are not satisfied with the item you received, please contact us before leaving negative feedback. We would like
to work together with you to resolve any dispute.
All orders require a 30% commitment order fee of the total price quoted. Then the remaining 70% is paid as
follows:
1. Cash payment on delivery
2. Lay-by Payment with terms and conditions which is paid in 3 consecutive instalments*
Delivery Terms
Orders are delivered within 7-14 working days after receiving payment. Free deliveries offered within a
15km radius of Harare CBD. Courier service fees are applicable for distances above the radius specified.
Refund Policy
Orders have to be cancelled within 48hours where 10% of the order fee is non-refundable.
Payments of orders cancelled later than 48 hours will be refunded 50% of the order fee.
Payments are non-refundable after the transaction has been completed
*Terms and Conditions apply. Bank Standing orders are the only means of payment for all lay-by
customers. Lay-by customers sign a law binding contract where installments will be made within 3
consecutive months via a Bank Standing Order. All Lay-by Payments accrue a 20% increase on the unit
price due to bank charges, administration fees and other operational costs. All outstanding balances after
3 consecutive months accrue 5% monthly interest and legal action will be taken thereafter.
16