Lamar State College Port Arthur 2016-17 Catalog | Page 51

Lamar State College Port Arthur
2016-2017 Catalog
developed a “Compact with Texans,” which
addresses the services provided to students,
business and organizations that are part of the
LSCPA community. The goals of the State of Texas
include quality services to the customers of our state
colleges. The College heartily supports this goal and
commits to guidelines for quality of instruction and
services.
Services Provided: The College provides accessible
post-secondary education and training opportunities
for a diverse population of Southeast Texas,
including students pursuing a degree for the first
time, students returning for personal or professional
enhancement, students seeking career changes or
promotion and organizations seeking to upgrade the
skills of their workforce.
Service Principles and Goals: The College pledges to
provide quality instruction and services in a
professional, honest, timely, impartial, accurate,
courteous and efficient way. Instruction and related
services are offered with flexible scheduling,
locations, delivery methods and content to those
students pursuing post-secondary education.
Students have the right to expect quality services in
a safe environment while seeking enrollment,
advisement, financial assistance, special services,
instruction or other instructional-related services.
The College is committed to providing the best
possible
services
and
quality
instruction
emphasizing Access and Retention, Focus on
Learning,
Core
Values
and
Community
Connections. (See Mission Statement).
Continuous Improvement; A Partnership: The
College works in partnership with citizens, regional
businesses, industries, schools, service sector
organizations and other community organizations to
provide quality, on-going services. It seeks
continuous improvement through the on-going
assessment of its services through customer
satisfaction surveys, student services surveys,
faculty evaluations, business and industry needs
assessments, focus groups and advisory councils.
Standards for Maximum Wait Times: Every effort is
made to provide services in a professional, honest,
timely, impartial, accurate, courteous, efficient
manner. The College strives to meet a minimum
standard of wait time on all occasions, realizing that
during periods of high quantity of demand, the times
may be longer. However, the goal is to eliminate any
excess wait time and plan appropriately for overload
times to allow minimization of waiting periods.
Approximate wait times for the following services
are:

•

Determining financial aid awards: within 3
weeks of receiving completed file.

•

Initial on-site assessment to begin registration
process: 15-20 minutes.

•

Handling receipt of payments with completed
file: within 15 minutes.

•

Determining results of credit by examination:
5 working days.

•

Transcript evaluation: completed by end of
first semester after receiving official completed
file.

•

Process admission applications with completed
and official file: 3 working days.
Processing transcript requests: 3 working
days.

•
•

Arranging specialized services: students are
encouraged to contact the Office of Disability
Services Coordinator at least two weeks prior to
class to arrange for specialized services. When
special materials or equipment must be
purchased, students should allow sufficient
time to order, receive and install the equipment.

•

Reporting
ASSET
results:
students
administered the test will have results reported
within one to two working days. The writing
sample will be graded off-site and will take
approximately five days.

Complaints, Grievances and Appeals: The goal is to
provide equitable, timely, fair and accurate
resolutions to problems and complaints. Initial
complaints or problems should be brought to the
attention of the relevant department for resolution.
If an acceptable resolution is not reached within five
working days, the student can then file a formal
written complaint. If a student wishes to file a
formal complaint, the process and procedures for
filing a written complaint, grievance or appeal is
available through The Texas State University
System Rules and Regulations, the LSCPA Student
Handbook, the Faculty Handbook, the college
catalog and/or website.
Student Relations Representative: Dr. Gary
Stretcher, Vice President for Academic Affairs,
Lamar State College Port Arthur, P.O. Box 310, Port
Arthur, Texas 77641-0310. Phone [phone]
and
fax
(409)
984-6000.
Email:
[e-mail] .
Additional
contacts for student relations include the President,
the Vice President for Finance and the Dean for
Student Services.

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