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A Service Philosophy
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A SERVICE PHILOSOPHY
“Our Mission is to create an enduring partnership with our customers by being their
most responsive, effective and efficient supplier of interior fashions.”
What our customers can expect:
•
Made in the USA: Our products are designed and crafted in our 250,000 square foot
manufacturing facility in West Lafayette, IN.
•
Quick order turn-around: We produce custom window fashions quickly. Most
standard, alternative products ordered today will be on your next delivery. Even
though some products like Custom Shutters, Soft Fashions or specialty shapes make
take a bit longer, they will still be delivered faster than other manufacturers.
•
Frequent customer interaction: Our success depends on pleasing our customers,
so we talk to them frequently. We believe that two-way, live conversation is often
the best way to communicate. We have trained customer service agents available
to answer questions and take orders thirteen hours a day. Our Territory Managers,
Account Reps and our Customer Service Reps interact with our customers on a daily
basis. We listen to what they say and pass that information on to others within the
organization, so that our products and services continue to meet our customers’
needs.
•
Information technology: Our website – lafayetteinteriorfashions.com - is a
wonderful resource of product information and photography for consumers and
dealers. The confidential “Dealer Center” offers price, promotional, technical and
exclusive account information for our retail dealers. It also is the home of our online
order management system that allows retailers to create price comparisons and
quotations for consumers and seamlessly place orders with Lafayette.
Parasol Cellular Shades
Manh Truc Woven Shades
Genesis Roller & Roman Shades
Panel Systems
Shutters
Draperies & More
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