Lab Matters Summer 2025 | Page 40

INFORMATICS

continued from page 37

and a strong understanding of public health reporting requirements.

• General Data Analyst. This role turns raw laboratory data into actionable insights that are ready for downstream uses. They are focused on cleaning, structuring and analyzing routine data from various systems to support reporting and decisionmaking. They often support epidemiologists and program staff by building queries, conducting quality checks and preparing summary reports. Technical competencies include using SQL, Excel, R or Python for analysis, and familiarity with relational databases.

• Customer Support Specialist. This position’ s combination of customer service skills and informatics knowledge ensures that clients can access the data they need efficiently and securely. Support specialists are responsible for onboarding new users, resolving access issues and providing training or documentation. They may also escalate system issues or enhancements based on user feedback. Familiarity with LIMS interfaces, user management systems, and communication platforms is essential.

• Application Developer. Unlike general IT developers, their work is grounded in the unique requirements of laboratory testing, reporting and data exchange. They may develop web portals, automate tasks or build modules within existing systems to improve efficiency. Core competencies include software development, database integration and secure coding practices. This role ensures that informatics systems evolve in-step with laboratory needs.

• Network Manager / Specialist. This role focuses on connectivity, uptime and security rather than software or data analysis. Tasks may include configuring firewalls, managing virtual private networks( VPNs) and coordinating with state IT teams to maintain laboratory-specific access. Specialized skills include network protocol knowledge, cybersecurity best practices and experience with hardware and system monitoring tools. Their work ensures uninterrupted access to systems critical for public health operations.

• Project Manager / Business Analyst. This position plays a critical part in aligning day-to-day informatics initiatives with broader public health objectives. They are responsible for developing strategic plans, defining workforce and funding needs and ensuring compliance with grant deliverables. Furthermore, they serve as key liaisons between public health leadership, federal agencies and local interested parties, ensuring that informatics initiatives meet both operational and policy-driven goals.

• Data Visualization Specialist. Unlike traditional data positions, this role stands out for its emphasis on storytelling to interested parties through data and its use of tools such as Tableau, Power BI or R Shiny. They work to build dashboards that support surveillance, outbreak response and policy decisions. In addition to technical fluency, strong communication and design skills are crucial. Their output helps public health professionals make informed decisions quickly and confidently.

2. While public health laboratories require dedicated informatics staff to manage data systems effectively, certain highly specialized roles such as integration specialists, network managers and security experts may be supplemented by vendor support or core IT staff. Collaboration with external partners can bridge gaps in technical expertise, particularly in resource-constrained environments where in-house staffing is limited.

3. Implement Cross-training Initiatives. Encouraging cross-training among informatics staff reduces reliance on single points of expertise and improves overall team resilience. For example, Alabama’ s public health laboratory microbiology staff were cross-trained in LIMS administration and became critical assets to the informatics team when it came time for a new LIMS implementation.

4. Develop a Workforce Sustainability Model. Identifying long-term funding strategies, such as transitioning grant-funded positions into permanent roles, is critical for maintaining a stable workforce. Public health laboratories should advocate for dedicated informatics personnel separate from traditional IT support structures to overcome the challenges faced by slow response time and insufficient expertise.

5. Enhance Training and Professional Development. Establishing a centralized repository of high-quality training resources tailored to public

continued on page 39

References

1. ASTHO Legislative Prospectus: Supporting Health care Workers.( 2023, December 10). https:// www. astho. org / advocacy / state-health-policy / legislative-prospectus-series / workforce /? utm _ source = chatgpt. com

2. Public Health Interoperability Training Catalog.( n. d.). https:// phinterop. org / catalog

3. APHL.( 2019, February 12). New lab informatics courses introduce basics to non-specialists. APHL Blog. https:// www. aphlblog. org / new-lab-informatics-courses-introduce-basics-non-specialists /