CHAIR AND CEO’S REPORT
Christine Legg
Chief Executive Officer
The results of the Strategic Plan
2017-2019 have been achieved
through the dedication and
commitment of educational centre
teams, staff and the Central Office
support teams, all of whom
consistently demonstrate a strong
commitment to outcomes for children
as well as allegiance to the
organisation’s values, vision and
purpose. This commitment enables
KU to continue to meet the needs of
our families, and to preserve and
uphold the delivery of high-quality
education for generations of
children to come.
Overall, the targets for the KU
Strategic Plan 2017-2019 were
achieved or exceeded in 80% of
cases. Unmet targets related to
challenges associated with increased
competition resulting in oversupply,
and demographic changes in
some areas. This impacted the
financial performance of Child Care
Subsidy-eligible preschools and long
day care centres, although with
dedicated focus, the utilisation of
these services increased towards
the end of 2019. The ongoing
transition of KU’s early intervention
programs to the NDIS environment
also required additional focus and
support throughout 2019.
During 2019, customer and staff
engagement scores remained
high, with KU maintaining
an enviable Employee Net
Promoter Score (eNPS) of +35,
a staff retention rate of 90%
and an employee engagement
rate of 88%.
KU was awarded Employer of
Choice for the fourth year in a
row by the Australian Business
Awards in recognition of
our outstanding achievement
through employee recruitment,
engagement and retention.
We recognise that our staff continue
to be the very heart of KU as they
are integral to the achievement of
the organisation’s strategic priorities
and delivery of high-quality programs
to children and families. KU invests
heavily in our staff by providing
excellent remuneration and benefits,
extensive professional learning
opportunities and career pathways.
This commitment is reflected in our
sector-leading quality results, as our
NQS results continue to be higher
compared to the 2019 sector average
of 80%, with 99% of KU services
rated meeting, exceeding or excellent;
a figure that puts KU well ahead of the
majority of other childcare providers.
Throughout 2019, KU continued to
be an active advocate for children;
quality early childhood education
programs; and raising the status
of the early childhood sector as
a profession. KU participated in
several sector groups, committees,
and forums. As a trusted advisor
to Commonwealth and State
Governments, KU continues to be a
member of the NSW ECEC Advisory
Group and the Commonwealth
ECEC Reference Group.
KU
20
19
NET PROMOTER SCORE
(PARENTS)
76.5
3