ANNUAL REPORT 2017
YE A R I N R EVI EW
Chair and
CEO’s Report
KU
20
17
KU is an organisation committed at
every level to fulfilling our purpose:
delivering, supporting and leading
high quality inclusive play-based
learning programs, and providing
opportunities for children to become
the creators, thinkers and doers of
today and tomorrow. Just as our
values guide the Board and Executive
in leading and managing KU, it is the
unification of our staff and families
around these values that delivers the
best outcomes for children.
In 2017 we embarked upon an
ambitious strategic plan, Creating,
Thinking and Doing for Today and
Tomorrow, leveraging KU’s strengths
to achieve our objectives. We are
pleased and proud of the outstanding
performance and results achieved
throughout the year, and the
foundation this work will provide for
continued success over the remainder
of the strategic plan and beyond.
KU’s position as a provider of
exceptionally high quality programs
was reaffirmed as the last remaining KU
services were independently assessed
against the National Quality Standard
in 2017, with results continuing to far
exceed the sector.
This commitment to quality is
recognised and valued by families,
and we were honoured to receive the
Canstar Blue Award for Most Satisfied
Childcare Customers 2017. KU also
maintains an internationally enviable
Net Promoter Score of +73.3.
A number of individual KU centres
and staff were also recognised with
national and regional awards in the
areas of early childhood education,
leadership,
early
intervention,
environment and business.
73.3
NET PROMOTER
SCORE (PARENTS)
2