Promoters
76.4 %
Passives
15.6 %
Detractors
8 %
PARENT SATISFACTION
KU’S 2016 NET PROMOTER SCORE: +68.3
Net Promoter Score ® is an index used internationally to
measure and benchmark customer satisfaction and loyalty.
Scores range from -100 to +100. Any positive score is good,
and scores of 50+ are generally considered exceptional.
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