Other findings provided us with new
insights and perspectives; despite being a
large organisation with national reach, our
markets are still highly local. We must ensure
that every single KU centre is meeting the
changing needs of its local community. In
some cases this has meant some changes
to the centres themselves.
Most notably, in 2015 we identified a
number of KU preschools where families
loved the quality educational program
exclusively for preschool age children,
however wanted slightly longer hours, all
year round. We responded by implementing
a new extended hours preschool model,
that also sees eligible families able to claim
the Child Care Rebate.
Rebecca Fordham, Director at KU Cobbitty
Preschool tells how the transition to a new
model took some adjusting.
“I have been a preschool teacher for more
than ten years, and KU Cobbitty Preschool has
been operating for more than thirty. So at first
it was hard to imagine our unique preschool
program operating in any other way. It’s fair
to say I was reluctant at first, however families
have been so responsive, it’s hard to argue
with the result. Today the preschool is as
popular as ever, and more sustainable in the
long term.”
The Evolution Project also delivered a
range of other outcomes and initiatives;
greater insight into what does, and should,
define KU within a competitive market; an
increased business focus; new systems to
support our services; and a Central Office
restructured to better reflect our retained
commitment to, and focus on, delivering
quality early education.
PARENT SATISFACTION
KU’S 2015 NET PROMOTER SCORE: +70.8
Promoters
78.1%
9