Kounta POS Making it Big in Hospitality: Strategies for Growi | Page 4

It’s a general enough statement to sound obvious on face value, but don’t dismiss
it out of hand. If you’re not pausing to unpack what it means to have good
strategic management you’re probably not managing things so strategically. That
doesn’t mean you’re mismanaging, either. You’ve made it this far and looking to
take things further, so you’re doing something right. But starting a restaurant is lot
different than growing it. It’s not that you didn’t start with a solid plan, but when
reality hits there’s a lot of coursecorrection that happens. A little something you
didn’t foresee here, a complete bolt from the blue there. It happens. Now that
you’ve been operating for awhile, you should be able to know who your customers
are, know when to expect them, what they’re going to order, and how they’re
going to pay. You’ve got all kinds of data—not projections—and the power to
keep surprises to a minimum. There’s no reason you can’t be strategic about your
growth.
The rest of this guide will operate under the assumption that you’ve already taken
the first step towards your restaurant’s future by implementing a modern, open,
and scalable point of sale system. This not only makes running your business
easier, but a good one will do more than just take orders and payments. It helps to
view a POS for your business the same way you’d look at an operating system for
your computer or smartphone: you need the OS to make the device work, but
you’ll still want to add more apps. Your point of sale is your business’ OS. It’s
making things work, and now you want to do some more with it. Inhouse or third
party addons can be connected to your POS, and sharing the data between the
two apps allows you to use it in better ways. Scheduling shifts for employees,
marketing to customers, online ordering, loyalty rewards, automated account: all
these things are possible when your business runs on the right operating system.