KNOW, the Magazine for Paralegals Summer 2013 | Page 2

Contents
4 Letter from the Editor 6 7 How to Efficiently Delegate to Your Assistant When Persuading, Body Language Beats Words 10 The Tale of Two Paralegals: Shake off complaceny and change your life 16 Can Law Firms Function More Like Businesses? 22 Paralegal in the Spotlight: Ellen Sheffer, Pioneer for Education 28 Social Media: Discovery Requests #Are you ready? 35 Business Dining Etiquette 36 Cover Story: The Changing Workflow Habits of Paralegals 43 When Attorneys’ Fee Petitions Include Charges for Paralegal Services 46 My Story: Ivan Zogivic How one paralegal escaped his war ravaged country to come to the US.
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