kiosk estate management
Taking care
of the customer
The Kiosk sector needs to focus on cost-effectively
optimising the customer experience as demands
and expectations rise
By Neil Anderson, MD, Qcom Outsourcing, www.qcom.co.uk
Managing an effective pre- and post-sales
customer support service is one of the
biggest challenges facing any organisation
that manufactures or distributes technical
equipment, and has responsibility for
its effective service and maintenance.
However, the situation is particularly
sharply focused in the Kiosk sector for a
number of rather specific reasons.
20 KIOSK solutions
Kiosks are generally customer facing,
and if they’re not working correctly there
is an immediate impact on the end user.
They will be inconvenienced to varying
degrees and this will have consequences
on both the reputation of the kiosk
owner/operator, and the manufacturer.
There is also the potential of significant
revenue loss if the kiosk offers some