tablet kiosk solutions
"The cost of a self-service kiosk
is vastly less expensive than
the hiring process, training and
insurance of a single employee"
engaged with self-service and now
customers know exactly what they
need and instead fear that by reverting
to interacting with human attendants,
confusion and wrong orders could
follow. From food orders in restaurants
to giving a name when checking in
at a hotel, consumers feel the need
to double-check that the waiter or
receptionist correctly took down their
details. With a self-service kiosk there
is reduced potential for fear, as users
are inputting their own requests and
information, and feel in control over what
to expect. What consumers are asking
for more and more often, are options
and assurance that they will get what
they ask for.
34 KIOSK solutions
The future of self-service
Traditionally kiosks are cumbersome
terminals that are expensive, take up
vast amounts of space, have costly
maintenance contracts, are inefficient
and look unattractive. Today consumers
have high standards and will no longer
accept a poor self-service experience, so
businesses must look to the future, the
future of the ‘tablet kiosk’.
Tablet kiosks are a cost effective
solution to the traditional kiosk. They
require minimal space, have a sleek
design and are highly secure. They do
not require high maintenance fees
as they are simple to install and easy
to maintain. Altogether, tablet kiosks
provide a cost-effective and future proof
solution for the kiosk market.
One traditional kiosk can be replaced
by two tablet kiosks for less money and
without taking up more valuable space.
Tablet and iPad kiosks are striking in
design. The psychology of consumer
behaviour is considered during the
conception and design of the enclosures.
They must be welcoming, and draw
attention in a subtle manner, so that
potential users are enticed and want to
interact with the unit. Tablet kiosks are
extremely versatile and offer a variety
of different business solutions when
combined with OEM devices.
All of these different solutions require
different devices. Whilst a car park kiosk
may require a chip and pin reader, cash
acceptor, change dispenser and ticket
printer, an access control station may
only require a biometric fingerprint
scanner. The different self-service
solutions change depending on the
problem they are trying to solve.
Modular kiosks future proof business
needs. We have created a modular kiosk
which has adjustable internal shelving to
securely integrate a variety of different
devices, from A4 printers to contactless
card readers, ensuring that any collection
of devices can be held securely.