a room and checking in, to the use of
various extra services and checkout.
A great advantage
All this hotel self-service technology
doesn’t necessarily replace the manned
front desk. On the contrary, it can
supplement it. Guests not only have
greater control over their stay at their
fingertips, but can effectively skip all
tiresome queuing in line at the front
desk, and that’s not all. Nowadays
guests can use a mobile hotel app or
hotel kiosk to:
• Select a preferred room
• Opt for an upsell of a room, package
or extra services
• Complete their registration cards in
advance
• Check-in and get their room key cards
• Check and settle hotel and restaurant
bills.
• Use digital concierge and get real-
time content with weather and flight
information, entertainment options,
local event updates, area maps etc
• Get in touch with the hotel staff via
a real-time messaging service such
as ‘do not disturb’ or ‘Clean room’
requests etc
• Leave their feedback or review of the
hotel
When all the boring formalities of
a check-in are addressed in just a
few clicks by the guest themselves,
a receptionist can have much more
time to properly attend to the various
other needs, with a more person and
human touch too. The result of this
teamwork between hotel personnel
and technology is more than positive
– it’s a success story of elevated guest
experience and greater than ever sense
of customer loyalty to the brand. So the
face of the hospitality industry is rapidly
changing for the better as it retains
one of its key components – the unique
personal touch the various hospitality
brands offer. n
Crystal Display Systems now offers the widest Range of Monitor
and kiosk display products in Europe having now added to its range
both in terms of Sizes, specifications and specialist monitors for
many industries which gives CDS’s customers that greater flexibility
and product range to ensure they do not have to make compromis-
es and receive the best solution for their application.
• Open Frame and chassis mount Monitors
• 6.5” to 84” available with up to 4K resolutions with long term
availability
• Large Format (LF) Monitors (32”-84”)
• Touch Monitors
• Resistive, SAW, Infra-Red and PCAP* Touchscreen options.
• Wall mounted and freestanding Kiosk / totem options
[email protected]
Tel. +44 (0)1634 327 420
www.crystal-display.com
KIOSK solutions 15