case study
The Results Meridian worked with Opus Inspection to deploy 16 pilot kiosks throughout the state of Ohio . In August 2015 , after the success in Ohio , Maryland ’ s Motor Vehicle Administration initiated a program to deploy two self-service kiosks , available 24 hours a day , seven days a week , at the Glen Burnie VEIP station and the Gaithersburg MVA branch office .
According to the MVA , the two original kiosks have performed more than 2,300 tests , with a customer demand is what led us to innovate ; the market was really demanding a more convenient process .” In response , Opus Inspection sought to create a solution for drivers who were unable to visit stations during typical business hours .
The Solution Opus Inspection partnered with Meridian to create an outdoor solution that could withstand weather in a variety of climates . The new emissions testing kiosks would be able to perform the same test as technicians at full service stations , but do so at unattended self-service kiosks to provide a new convenience for drivers . “ The solution is just robust , elegant and quite frankly , reliable ,” said Valerio .
Similar to self-checkout at a grocery store , drivers scan a barcode on their emissions notice at the kiosk and pay the inspection fee with a credit card . Then , using a test device located in a
“ The solution is just robust , elegant
small compartment underneath the screen , they are able to plug into the vehicle ’ s computer diagnostic system . The device tests whether the engine is working properly and if vehicle emissions are meeting the state ’ s environmental standards . Users are alerted on the kiosk interface when the test is completed , prompted to remove the device and return it to the compartment ; they can then retrieve the printed receipt as proof of completing the emissions test , and be on their way . The entire process takes five to 10 minutes . and , quite frankly , reliable .”
Jim Valerio - Opus Inspection
satisfaction rating of 90 per cent . Nine months after the initial deployment , Maryland ’ s MVA has expanded the program to seven new stations . Drivers will now be able to perform their own vehicle emissions tests at Meridian self-service kiosks located at the Bel Air , Beltsville , Frederick and Waldorf MVA branch offices , and at the Annapolis , Edgewood and Owings Mills VEIP stations . Opus Inspection is currently working on expanding its emissions testing kiosk initiative to Nevada , Delaware , Washington DC and Virginia .
KIOSK solutions 31