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contents
FOREWORD 5
NEWS 6
EVOLVE OR DIE
12
COUGHS AND SNEEZES
SPREAD DISEASES
24
The big challenge faced today is the spreading of infection.
Contaminated touchpoints may be potentially everywhere, but
who cleans the kiosk?
Digital transformation is the industrial revolution of our age
MAKE WAY FOR THE MILLENIAL
AUTOMATED DEPOSIT
15
Over half of ATMs are to offer automated deposit by 2024.
Banks around the world continue to upgrade their self-service
estates to meet increasing customer demand for efficient, real-
time deposit transactions
ISE 2020
18
While the combination of coronavirus and storms united against
the show, ISE 2020 still managed to deliver a vibrant exhibition
ACTIONABLE INTELLIGENCE
22
Evolution in digital signage now allows retailers to hone in-
store customer engagement with more than just visual appeal;
potentially reinventing the retail establishment
26
How changing consumer behaviour and soaring costs are
forcing fast casual operators to rethink their digital and
operations strategies
THE IN-STORE TRANSFORMATION
32
Bricks and mortar retail stores need to up their game.
Technology could give them a significant boost
QUEUE MANAGEMENT
36
Many argue that a queue management system (QMS) is the
process of managing a customer's waiting time. But what does
that actually mean?
KIOSK solutions 3