Kiosk Solutions Feb-Mar 2020 | Page 6

news news QikServe Acquires Preoday to Build the Hospitality Self-Service Solution of the Future KIOSK solutions Abacus Communications Limited 1 Tudor Business Park, Waterhouse Lane, Kingswood, KT20 6EN Published by: Abacus Communications Publisher: Greg Ward Editor: Laura Vallis Sales: Lloyd Vella ISSN 2398-2837 The views expressed in the articles and technical papers are those of the authors and are not endorsed by the publishers. The author and publisher, and its officers and employees, do not accept any liability for any errors that may have occurred, or for any reliance on their contents. All trademarks and brandnames are respected within our publication. However, the publishers accept no responsibility for any inadvertent misuse that may occur. This publication is protected by copyright © 2020 and accordingly must not be reproduced in any medium. All rights reserved. Would you like to contribute to Kiosk Solutions? Please submit news stories, articles, press releases and industry expert opinions to Laura Vallis [email protected] including high resolution (300dpi+ CMYK) images. News and articles are published free 6 KIOSK solutions Pyramid's kiosks are the perfect fit Manufacturer of self-service kiosks, Pyramid Computer announced at NRF 2020 its new North America operation. This new operation is intended to better serve and cater to local US based customers. The company is also showcasing in-store retail applications based on its range of polytouch kiosks. Pyramid polytouch is an interactive self-service kiosk hardware platform for retailers looking to optimise and help drive omni-channel sales opportunities. Customisable and easy to maintain, the slim, elegant and extremely modular polytouch kiosk design offers flexibility for enabling numerous application possibilities, from aisle/ shelf and point of purchase to point of sale and self-checkout. Pyramid’s Smart Fitting Room solution utilises the polytouch interactive mirror which offers customers a shopping experience while transforming regular fitting rooms into smart ones. Beneath the mirror’s flat, semi- transparent surface is an interactive 32" PCAP touchscreen with an integrated PC-Box. The Smart Fitting Room solution is also fitted with an RFID reader that automatically detects the items a customer tries on. RFID tags are attached to price labels which transfer data to the mirror. The 32in touchscreen allows the customer to request another size or colour without having to leave the fitting room. The polytouch self-service gift- card kiosk features an easy to use touchscreen display where customers can select a gift card of their choice from different service vendors and retailers. A range of designs is then presented to choose from, including seasonal options, and a desired cash value amount selected. A personal message can also be added. The personalised gift card is then printed directly at the kiosk. A range of peripherals including 2D or 3D scanners, thermal printers, and payment modules of various makes and models can also be added. For special applications that may involve AI technology, Pyramid can integrate peripherals such as cameras into the display frame to achieve the best results. n KIOSK solutions If you have any news please email Laura Vallis, [email protected] QikServe, the leading enterprise platform for customer self-service in the hospitality industry, has acquired Preoday, the branded mobile application and online ordering technology provider. The merger will see the businesses collaborate to build the hospitality management platform of the future - bringing together loyalty, delivery, payment and EPoS integrations, to provide operators and partners with the technology to power multi-channel, seamless experiences for customers. Founded in 2011, QikServe provides operators with an enterprise content management and third-party integration platform for in-store digital order and payment solutions, customisable for use with kiosks, tablets, web and mobile apps. Its core solutions span ‘Mobile Pay at Table’, ‘Order and Pay at Table’ and ‘Kiosk Self- Service’. The business operates across the UK, US and Europe, with clients including Merlin Entertainments, Shake Shack and HMSHost, a subsidiary of hospitality giant Autogrill and global provider of food and beverage concessions, such as Burger King in travel hubs. Daniel Rodgers, Founder & President, QikServe, commented: “We will bring together two world- class digital self-service platforms, which empower operators and allow customers to order and pay at their convenience, whether in-restaurant, on the move or at home. We recognised that our businesses are stronger together, with huge synergy between products and solutions. Our winning formula is testament to the two fantastic teams who have delivered value and success for our clients. Speaking with our international base of customers, we know a consolidation of technology suppliers is a must for the future. Our merger will allow us to accelerate and extend our services across hospitality to serve more sectors in more countries, whilst providing operators with much-needed simplification. Ultimately, we aim to be the digital self-service provider at the centre of the hospitality eco-system.” Nick Hucker, CEO, Preoday, commented: “Since 2012, we have been working with leading global venues, contract caterers, restaurants and industry partners. We now operate in 15 countries, across 600 locations. This is led by a strong and highly skilled leadership team to deliver on our mission to help hospitality operators drive revenue, transform the customer experience, improve efficiencies and save costs. The business has achieved this through a branded digital ordering platform, which empowers operators and partners to own the customer journey through their own valuable data for greater personalisation. We are therefore delighted to enter this new chapter with QikServe, which will see our combined services continue to deliver on this promise, whilst offering customers the ultimate in speed and convenience in this experience driven age.” n Star Micronics Launches SteadyLAN POS printer manufacturer Star Micronics announces the launch of SteadyLAN, a POS connectivity solution that provides the stability of a cabled LAN connection for iPad POS systems via the standard Apple Lightning cable to ensure continuous network access. Star’s SteadyLAN solution offers reliable connectivity with iOS devices and is ideal for locations where WiFi connectivity is not possible or unreliable. It provides direct cabled control of the printer and attached peripherals as well as Ethernet provision to the iPad from the printer's Ethernet port. By connecting the iPad to the Star mC-Print printer (mCP21LB, mCP31L or mCP31LB) via the standard Apple Lightning cable, or USB-C for iPad Pro, and connecting the printer to the Internet via a wired LAN connection the iPad is able to connect to the Internet without WiFi communication. Furthermore, the iPad can communicate with the printer via the Lightning cable and the printer will also charge the iPad. The mC-Print series features 58mm and 80mm print width models. With the functionality of up to five hardware and software interfaces including Cloud technologies able to control select USB connected peripherals from wired or wireless devices, the mC-Print series responds to the demands of a multichannel environment. Offering Star CloudPRNT technology for remote PC-free printing of receipts and tickets directly from a web server to Star mC-Print2 or mC-Print3 printers located anywhere in the world, this low cost and versatile Cloud printing solution is ideal for applications across retail and hospitality. This includes Click & Collect in-store orders, event ticketing and online food ordering, etc. Simon Martin, Director & General Manager, Star Micronics EMEA said: “SteadyLAN is yet another game changer from Star and demonstrates our continuing commitment to developing unique solutions that provide retailers with the very latest technology. This solution effectively overcomes the problem of intermittent WiFi communication to provide retailers and hospitality operators with reliable connectivity for iPad POS systems.” n KIOSK solutions 7