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The doctor will see you now – faster check-in with a Zytronic PCT
Zytronic touchscreens speed check-in at doctors’ surgeries
Over 47 million patients have checked in to see their GP
through a Zytronic PCT touch sensor. This is because the
sensors, supplied by distributor Display Technology, have
been the top choice for Engage Health Systems Ltd, formerly
known as Wiggly-Amps Ltd, one of the UK’s leading suppliers
of patient-facing services for the healthcare sector.
Jon Witte, Managing Director of Engage Health Systems,
explained: “Our expertise lies in developing user-friendly
and secure systems which make patients and clinicians
lives easier and ensure a safe working environment
for all staff. We are passionate about developing and
implementing products which simplify, digitise and safeguard
the workplace. Our clients tell us how our products have
helped empower their staff and patients whilst streamlining
administrative tasks to achieve a cost-effective, efficient
working environment”
He continued: “When we first created Engage Touch,
it was clear that a well-designed touch interface was
essential to create a screen that was easy and intuitive to
use by the full and diverse spectrum of patients visiting
surgeries – including the elderly, the disabled, those with a
limited command of English and those with other special
needs. Features include a multilingual interface, which can
essentially only be implemented using a touch interface.”
The vision for Engage Touch was to allow patients to
quickly and conveniently check-in for their appointment
and to assist the practice with capturing patient data. With
a patient check-in kiosk, practices avoid lengthy queues at
reception and improve operating efficiency.
A number of key considerations surrounded the choice
of touch sensor. Clearly the sensor itself had to offer
exceptional performance – a clear, crisp response even
if the touch was hesitant. Engage Touch is built to order
whether it’s a single order placed by a surgery or a large CCG
procurement. The touchscreen supplier needed to offer
complete flexibility of supply, to suit Engage Health Systems’
specific requirements.
Engage Health Systems created its own enclosure for
Engage Touch, which fitted into the surgery environment
and in particular is easy to clean and disinfect with suitable
detergents. In partnership with Display Technology, Zytronic
designed and delivered a touch sensor to meet their exact
requirements. The solution selected was a 3mm thick Anti-
Glare 19in ZYBRIDX sensor paired with a Zytronic ZXY100
controller.
Jon Witte commented.“Zytronic’s flexibility and
responsiveness and Display Technology’s support
throughout the design process was exceptional. We believe
in dealing with UK suppliers wherever possible, and Zytronic
fully demonstrated the value of this approach.”
He continued: “We now have over 1500 terminals live
in doctor’s surgeries around the country. All our terminals
come with a lifetime guarantee and we’ve never had a unit
back because of a touch issue. They see a surprising level of
abuse. They’ve been ripped off the wall and we regularly see
them with scratches and gouges but the touch screen just
keeps going.”
Ian Crosby, Sales and Marketing Director at Zytronic,
concluded: “Our partnership with Engage Health Systems Ltd
has gone from strength to strength for over ten years. They
have continuously developed and improved the software
at the heart of their product. Zytronic touch sensors
have provided a reliable, rugged and flexible interface for
patients and surgery staff to access the capabilities of this
outstanding terminal.” n
KIOSK solutions 11