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Al Rajhi Bank deploys Gemalto ’ s instant EMV card issuance solution in new self-service kiosks
Gemalto is supplying Al Rajhi Bank , Saudi Arabia ’ s leading financial institution , with its instant card issuance solution for the bank ’ s new generation of self-service kiosks . Gemalto ’ s technology enables secure replacement of EMV payment cards to be printed on the spot in a matter of minutes , offering customers the speed and convenience of immediate , anytime card renewal . As a result , Al Rajhi staff can focus on delivering value-added services and personalised customer support .
The new kiosks represent the latest stage in Al Rajhi ’ s ambitious strategy for banking in the digital age , and build on its long-standing use of Gemalto ’ s instant card issuance solution . Customers simply enter their existing card into a reader inside the kiosk , and input their PIN to authenticate themselves . A One Time Password ( OTP ) is automatically sent by SMS to facilitate double authentication and ensure all necessary security standards are met . The ready to use card is issued immediately . The kiosks are being deployed outside existing branch locations to provide round-theclock availability , with the potential to extend into new sites such as shopping malls at a later stage .
Gemalto launched instant EMV card issuance ten years ago , and it was adopted by Al Rajhi in 2009 . The instant issuance system is now deployed in 1,200 points of issuance in the bank ’ s branches and responsible for issuing up to 20,000 cards daily . Gemalto ’ s solution can be used in conjunction with any type of hardware , optimising the flexibility of Al Rahji ’ s procurement strategy .
“ The extension of the solution to kiosks is part of our ongoing plan to transform branches for the digital age of banking and give our customers advanced services and a seamless experience ,” said Saleh Alzumaie , General Manager Retail Banking Group for Al Rahji Bank . “ Instant card renewal is now accessible on a 24 / 7 basis through self-service kiosks , and our staff are being freed from repetitive tasks to better engage and support clients . We ’ ve seen a 30 % card issuance increase since the kiosks were deployed .” n
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