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Beepsend and Qmatic partner to optimise the customer journey experience
Beepsend and Qmatic have jointly launched a new , powerful communication management module for Orchestra 6 , Qmatic ’ s market leading customer journey management platform . By integrating Beepsend ’ s award-winning SMS messaging services API with the built-in communication module in Orchestra 6 , Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide . Efficient communication throughout the journey significantly enhances the user experience .
Across all targeted industries , including retail , banking , healthcare and the public sector , integrating SMS services results in shorter queue times and increased customer satisfaction . Visitors can book appointments in advance , check-in via an on-site kiosk , and receive communications and alerts via SMS .
Qmatic Group leads the market in customer journey management technology solutions . The Orchestra platform and analytics provide the insights to better orchestrate customer interactions , offer timely promotions , and optimise staff and resource planning in more than 120 countries .
Beepsend contributes their Tier 1 A2P , application to person , SMS messaging industry market expertise , global network connectivity , advanced routing and delivery capabilities . Recently voted as a top four messaging vendor worldwide by mobile network operators , Beepsend offers reliable and secure messaging services . The new global SMS Message Service can be integrated quickly , setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees , manage appointments and reminders and create alerts . n
Calvin Klein offers charging kiosks to customers
Visitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks . Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Klein ’ s Director of Marketing , Roland Figueredo who was in charge of the project says . “ In the fast paced retail environment , we are trying to meet all of our customers ’ needs . From the products we sell , to the shopping experience , we want the customer to feel special .”
He goes on to add : “ We are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity . We are able to give the customer a place to charge their phones , see some branded content and continue to shop – a win / win for the stores and the customer . Working with Veloxity has been a pleasure from day one . They were able to turn this around in a short time frame and have provided excellent customer service . n
App support for BrightSign XD and XT digital signage media players
BrightSign , LLC , has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players . BrightSign ’ s new line of XD and XT players using BrightSign firmware version 6.2.63 have officially been tested and deemed Appspacecompatible .
“ We couldn ’ t be more excited that Appspace is now available for BrightSign ’ s enthusiastic customer base . BrightSign ’ s stellar performance and reliability makes them the only choice for so many digital signage solutions ,” said Brandon Miles , Appspace ’ s CEO .
“ Appspace is a formidable presence in the content management space , and the integration of our offerings speaks volumes about BrightSign ’ s commitment to integrate seamlessly with leading digital signage CMS platforms ,” said Jeff Hastings , BrightSign ’ s CEO . “ Appspace and BrightSign represent a best-of-breed solution for enterprise-level applications .” The Appspace platform – used by customers around the world including seven of the top 10 Fortune 500 companies – is used in a wide range of use applications including workforce communications , guest communications and retail signage . Appspace provides a robust toolset for managing digital signage content . n
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If you have any news please email James Abbott , james @ lgnmedia . co . uk
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