fact , in many boardrooms , fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board , or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction . As is true in so many other industries where there is a motive to do more and even do it better without adding staff , kiosks can provide key support .
Three ways self-service can help :
|
Applications / business process Manual cost ($)
Enrol in benefits
$ 30.06 |
Self-service kiosks cost ($)
$ 4.59 |
85 %76 %$ % Savings
|
• Cut costs – dramatically
• In 2008 , Cedar Crestone ( now Sierra- Cedar ) published ‘ The Value of HR Technologies : Metrics and Stories Report .’ In it , the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
• The chart ( right ) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way , it ’ s almost four times more expensive for a human to process an address change than it is for a kiosk , and more than six times more expensive to enrol in a benefits programme .
|
Enrol in training
Change home address
Apply for a job
|
$ 9.58 $ 1.58
$ 11.56
|
$ 2.31 |
$ 0.36 $ 6.09
|
78 %47 % |