Kiosk Solutions Dec-Jan 2016-17 | Page 18

travel & tourism kiosks

Hotel kiosks make good holidays great

Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts
By Olea Kiosks Inc , www . olea . com
While people love to get away from the daily pressures of their jobs , school and everyday life , travel itself can be stressful ; even after accounting for transportation , lodging and planning on how to enjoy all the great attractions of an exotic destination .
To alleviate stress on travellers and help them to make the most out of limited free time , hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service ; helping brands everywhere to promote unforgettable guest experiences to keep customers returning .
Knowledgeable & efficient service U . S . residents logged 1.7 billion trips for leisure in 2015 , and one study reported that 74 % of travellers surveyed identified ‘ figuring out details in an unfamiliar place ’ as the most stressful part of their holiday . Automated customer service stations , such as hotel kiosks , can simplify
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