Kiosk Solutions Aug-Sept 2020 | Page 40

touchless interface
People are viewing the world through a new lens , one that emphasises the importance of reducing germ and pathogen spread –
There is certainly more than one way to accomplish this , but the ideal touchless interface would allow an end-user to interact directly with a kiosk via their personal mobile device by scanning a QR code that is displayed on the attract screen . At that point , a trackpad-style mouse would be displayed on the end-user ’ s device , giving them complete control of the kiosk ’ s screen functions .
Responsivity
The trackpad would be responsive to clicks , swipes , and all other normal mouse functions . If a field requires text to be entered , a simple click of the trackpad into the text field would bring up a keyboard on the end-user ’ s device , allowing them to enter text .
At the conclusion of the user ’ s session , the software could , ideally , be programmed to display content of the kiosk deployer ’ s choosing such as a website , loyalty app , newsletter , or a simple “ thank you ” message .
It is important to remember when implementing a touchless solution that an end-user ’ s experience should not be greatly altered . The only difference should be how it is manipulated -- i . e . via the enduser ’ s device rather than touching the kiosk screen .
Perspective The world around us is changing . People are viewing the world through a new lens , one that emphasises the importance of reducing germ and pathogen spread .
This new perspective means businesses need to be creative with accommodating the sanitary desires of its customers .
Creating a touchless experience with a seamless interface on selfservice kiosks will be crucial to thriving in this new era of limited human interaction and higher standards of cleanliness and sanitation .
Are you prepared ? n
KIOSK solutions 21