banking centrally managed from the head office , where banks can easily manage and control their machines remotely , and get access to powerful reports and statistics to do the following :
• Compare transaction demand across regions , machines , services , periods and segments .
• Analyse customer traffic distribution in each machine .
• Measure customer satisfaction level against the organisation ’ s goals .
• Analyse customer trends for a specific period of time .
• Generate revenue analysis report .
Why banks should invest in self-service kiosks during and after the pandemic
Social distancing is likely here to stay ( at least for the next 18 months ) as we find a new , safer normal . That said , even when you take away physical distancing , banks still gain substantial benefits from their kiosks , including :
• Customer empowerment – Ability to choose whether to be served through service counter , self-service kiosk or via video calls through the machines .
• 24 / 7 self-service corner – Customers can access nearly all banking services ondemand , during weekends and holidays .
• Cost-effective channel – Banks can reduce cost per transaction by reducing employee and overhead cost .
• Better customer experience – Minimal queue length and wait times and more convenience , privacy , and safer customer journey .
• Increased revenue – By promoting relevant services at the right time , tailored to each customer profile and interests .
• Resource efficiency – Banks can deploy and relocate machines , and minimise the number of branch staff needed to serve customers .
Transform into smart digital banking branches with self-service kiosks
Ease of transaction , safer customer journey , zero waiting time , better experience , and quick service are just a handful of the benefits that you can expect from the self-service machines .
A cost-effective service alternative that complies with social distancing , while ensuring availability of banking services 24 / 7 .
The machines provide immense business value to banks while keeping both staff and customers protected during these uncertain times . n
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