banking
Why banks should invest in alternative channels
With the current pandemic , banks are now facing a new challenge of providing an all-encompassing experience to their customers while maintaining social distancing .
What types of banking services can the machines provide ? Contactless alternatives of banking services instead of customer service counters
Almost all non-cash transactions can be done through the self-service kiosks which offer unattended banking services through 24 / 7 digital branch . Customers who are vulnerable , essential shift workers , and those who wish to avoid the crowds can complete their banking transactions outside of usual business hours with access to the following services :
Onboarding experience Onboarding of new customers without exposing employees to any health risks
Customers can open new accounts safely and conveniently using the self-service kiosks which can either be installed in a smart digital bank branch or in public areas like malls . The kiosk validates the identities of customers through biometric identification or scanning their ID cards , and issues a card instantly . 14 KIOSK solutions