opinion
Delivering value
Get the best out of self-service with strong cash
management and efficient ATM functionality
By Cleopatra Mavredis, NCR – www.ncr.com
We’re in the midst of some extremely
exciting and eye-opening changes in
the retail banking industry. Concepts
like automation, machine learning and
big data analytics all have the potential
to make huge differences to how
banks operate; possibly opening up
new efficiencies, cost reductions and
revenue opportunities. All this innovation
is exciting, but from a consumer
perspective it’s only really worthwhile if
it can help banks to deliver real change
and improvement in the customer
experience.
One of the most powerful ways to
deliver genuine value for your customers
14 KIOSK solutions
and your business is to use technology
available through the self-service
channel. This is an area of retail banking
that is likely to become more important
over the coming years, as banks look for
ways to deliver a more personal service
to their customers through a reduced
cost model while maintaining the
personal integrity provided by traditional
branch staff.
To ensure that your self-service
network – in particular your ATMs – is
functioning as efficiently as possible,
you need a strong cash management
strategy. This is where the right solution
can prove not only invaluable to your
cash planning teams, but also provide
that ‘hidden’ insurance in avoiding cash
outages.
End-to-end cash management
One thing many banks are striving for in
their cash management efforts is holistic,