contents
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NEWS
6
INTELLIGENT QUEUE MANAGEMENT
8
The customer is at the centre of every business. By taking advantage of queue
management systems waiting could become a thing of the past
BUILD LOYAL CUSTOMERS THROUGH
HOSPITALITY KIOSKS
10
In the hospitality industry first impressions count so when self-service kiosks are a
first point of contact they must provide a high level of service
INCREASE PROFITS WITH
DIGITAL KIOSKS
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Phone charging kiosks are helping venues to head off a growing health hazard –
low battery anxiety
SELF-SERVICE TECHNOLOGY
20
Could this be the win-win banks and customers have been waiting for?
TOP 10 APPLICATIONS FOR HOTEL
KIOSKS
22
There's so much more to the way kiosks can be used in hospitality. Sentios
Technology highlights the most popular uses within the hotel industry
WHY YOUR HOTEL NEEDS AN
INTERACTIVE CHECK-IN KIOSK
HOSPITALITY KIOSK ROLES HAVE
CHANGED
28
Self-service kiosks are constantly evolving and for the fast food industry this
means benefits for retailers and customers alike
BENEFITS FROM BOTH PHYSICAL &
VIRTUAL KEYBOARDS
30
One size rarely fits all and when it comes to deciding between a physical and
virtual keyboard, it could be one option or both that wins the day
DYNAMIC MENUS
Restaurants are embracing technology and it's kiosks that are enriching the
customer experience
GETTING A CHARGE OUT OF KIOSKS
40
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Costa Coffee is charging ahead with the rollout of digital menu boards in its Dubai
stores
PROJECTED CAPACITIVE TECHNOLOGY
TOUCHSCREENS
36
Zytronic has delivered touch sensor assemblies in one of the world’s most
spectacular integrated resorts – Marina Bay Sands in Singapore.
IMPROVED CUSTOMER SERVICES
40
Kiosks have helped customer satisfaction to rocket in the transport sector, and
now it's the turn of the restaurants and hotels to reap the rewards
BANK AUTOMATION
44
ANZ Bank Australia turned to NCR for an innovative self-service banking solution
with a difference
KIOSK SUMMIT 2016
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With the ability to perform a range of tasks, kiosks allow hotel staff to concentrate
on their guests
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Make a date in your diary for the self-service industry event of the year hosted by
LGN Media in Manchester
CONNECTED THINKING
48
Evoke’s technical director Dean Ward’s reflections following Grant Thornton’s
Internet of Things (IoT) panel discussion
KIOSK solutions 3