hospitality kiosks
Self-service kiosks can be used for
endless amounts of services, and as
companies grow they're gradually joining
in with the modern way of delivering
top customer satisfaction. One industry
in particular being hospitality. Here are
the top 10 applications for hotel kiosks
along with the percentage of how many
UK hotels are currently providing that
particular application.
Check in, check out and
room selection
Various hotels are bringing in self-service
kiosks to allow guests to check in, select
their room, and check out. There are
many benefits these kiosks bring to a
hotel, impacting both staff and guests.
Reducing queues is one of the main
benefits, allowing guests to carry on with
their day after experiencing a quick and
easy check in or check out. It also means
reception staff can focus on the more
important tasks they have to do. Another
huge benefit these kiosks bring to guests
checking in and out is the multilingual
81%
software they have. Naturally hotels
get a lot of international guests and it
wouldn’t be unusual for there to be a
language barrier between them and the
reception staff. With these kiosks having
a multilingual function guests can happily
check in and out with the comfort of
using their own language. This results in
a great and memorable customer service
experience.
Room key encoding and
dispensing
Every modern hotel will by now have
stopped using the classic keys we all
know and replaced them with coded key
cards. This is a much safer and easier
way to allow guests to access their room,
and is becoming popular. If a key were
63%
to be misplaced it can quite simply be
deactivated in order to stop anyone from
using it, and another can quickly be recoded to allow the guest to enter their
room. This can be carried out via a selfservice kiosk, which is great if the guest
loses their key and comes back to the
hotel late at night or early in the morning
when no reception staff are available to
assist them.
56%
Maps, directions and
area information
Usually when people stay in a hotel it's
because they're away on holiday or on
business. Either way, it normally means
that they are not in their home town or
country and knowledge of what there is
to do around them is minimal. Kiosks are
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