Kiosk Solutions Apr-May 2020 | Page 4

news news KIOSK solutions Abacus Communications Limited 1 Tudor Business Park, Waterhouse Lane, Kingswood, KT20 6EN www.kiosksolutionsmagazine.com Published by: Abacus Communications Publisher: Greg Ward Editor: Laura Vallis Sales: Lloyd Vella ISSN 2398-2837 The views expressed in the articles and technical papers are those of the authors and are not endorsed by the publishers. The author and publisher, and its officers and employees, do not accept any liability for any errors that may have occurred, or for any reliance on their contents. All trademarks and brandnames are respected within our publication. However, the publishers accept no responsibility for any inadvertent misuse that may occur. This publication is protected by copyright © 2020 and accordingly must not be reproduced in any medium. All rights reserved. Would you like to contribute to Kiosk Solutions? Please submit news stories, articles, press releases and industry expert opinions to Laura Vallis [email protected] including high resolution (300dpi+ CMYK) images. We publish all news and articles free of charge. This ensures our content is unbiased and relevant to our industry. Access Hospitality Announces Kiosk Solution Partnership with QikServe With a quarter of hospitality operators intending to roll out faster food ordering technology in the next year, leading technology provider Access Hospitality, part of The Access Group, has announced a kiosk solutions partnership with QikServe, the digital self-service platform for hospitality. In a recent survey conducted by Access Hospitality, hospitality operators rated improving guest experience as their second highest priority (58%), with a quarter of respondents saying that they intended to introduce faster food ordering technology in 2020 to retain their customer base and build strong customer loyalty. The partnership, which integrates the Access EPoS system with QikServe’s kiosk solution, will help operators transform the customer experience, streamline operations and reduce pressure on busy staff as part of the expanding range of technology solutions available from Access Hospitality. The visually rich self-service kiosk experience from QikServe typically delivers a 20% increase in average transaction value. Announcing the partnership Mat Wood, Product Director of Access Hospitality, said “As the popularity of self-service kiosks continues to grow, particularly in the food-to-go sector, we’re excited to partner with QikServe to bring a powerful and robust offering for our quick service customers who want to expand into, or improve, their kiosk capacity.” The QikServe self-service platform provides powerful in-store solutions that give operators the ability to bust queues by offering customers a wider range of options to order and pay for food and drinks. Daniel Rogers, President and founder of QikServe, commented, “Access Hospitality understands the needs of its customers and we’re thrilled that QikServe has been chosen as its partner of choice for self-service kiosks. We provide the fastest way to roll out a highly scalable self-order and pay kiosk solution and we’re looking forward to working with Access Hospitality to help its customers benefit from faster ordering, improved customer experiences and higher transaction values.” n Medical Research Institute gets Makeover with BrightSign Digital Signage Players BrightSign works with Signagelive to upgrade signage at two leading research centres in Australia. With the aim of bringing a complete signage solution to the Harry Perkins Institute of Medical Research in Australia, digital signage media player company BrightSign, LLC, has announced a collaboration with Signagelive. The installation covers two Perkins Research Institute facilities to manage the creation, scheduling and delivery of content to a large number of LED screens, information boards and large foyer banner displays, all of which are used for internal digital signage communications. Founded in 1998, the Harry Perkins Institute of Medical Research has grown to become one of Australia’s leading adult medical research centres. 450 research and trial staff work across two new state-of-the-art research facilities, in conjunction with the major teaching hospitals. The aim of the new installation was to increase platform reliability and keep time spent managing the system to a minimum. Andy Crowhurst, Facilities Operations Manager of the Harry Perkins Institute said, “The reliability of the Signagelive CMS on the BrightSign media player is outstanding. Given our existing inflexible proprietary signage infrastructure, Signagelive and BrightSign have been the proverbial breath of fresh air, delivering significant cost savings, reducing administration overheads and providing a solution that is far more agile in presenting content. In addition, Amped Digital has provided highly effective implementation and ongoing support services and the combination is highly recommended.” He added, “Our existing solution was at the end of life and going out of support. Signagelive was the most cost effective, functional and flexible replacement solution that we evaluated. It is a very complete solution that doesn’t need lots of training, doesn’t consume huge amounts of time to maintain and is reliable in operation. There was considerable time and effort in the analysis and design stages and we didn’t lose much time dealing with unexpected issues. Overall it was a quick and well-executed project completed ahead of schedule and within budget. The signage is a vital and valuable part of our communications strategies and our brand and therefore it has provided major business benefit to the institute.” Jeff Hastings, BrightSign’s CEO, commented, “We’re delighted to make the facilities of the Harry Perkins Institute even more friendly and functional. This project serves as the perfect example of how updated digital signage solutions can improve not only a building’s aesthetic but contribute to the overall smooth running of a valuable educational facility.” n New AI consultancy Fountech.Solutions launches to market Fountech.Solutions, a new artificial intelligence (AI) consultancy, has launched to help organisations globally integrate AI into their operations. Fountech.Solutions has been formed as a new subsidiary company of Fountech.ai, the four-year-old parent company to a number of specialist AI firms. The new company has already established a presence in Austin, Texas, USA; London, UK and Limassol, Cyprus. Fountech.Solutions provides clients with the advice and guidance they need to create an AI adoption strategy. Led by chief operating officer Ero Georgiades, its team will use their commercial, scientific and technological expertise to enable organisations to grow by implementing AI. The new consultancy’s services will fall under three categories. Firstly, it will conduct audits to identify how an organisation can take full advantage of AI. It will also create bespoke AI adoption strategies to guide clients through the entire process. Fountech.Solutions can then develop and deploy tailored AI solutions according to the needs and strategies of the client. Ero Georgiades, COO of Fountech.Solutions said: “AI is perhaps the single most exciting technology businesses are working with today. It has the ability to completely transform the world around us – and for the better. Yet many organisations and their management teams lack the skills and knowledge of how to use and implement AI. Fountech.Solutions will enable them to overcome these challenges by providing all the guidance and expertise they need under one roof.” In the coming months, Fountech.ai will also launch two new subsidiaries. These are: Fountech.Ventures, an incubator for high-growth AI startups in the UK and US; and Fountech.Science, an AI exploration firm that will investigate new, novel ways in which AI can be used to tackle pressing issues affecting consumers, businesses and governments. n 6 KIOSK solutions KIOSK solutions 7