case study
The Customer
Journey
CarShop transform the customer experience
with true multi-channel retail.
About CarShop
CarShop is the UK’s leading Car
Supermarket with a strategic agenda
where digital technology and customer
experience is centre stage. They operate
five physical stores in Cardiff, Doncaster,
Northampton, Norwich and Swindon as
well as a Customer Contact Centre in
Doncaster and retail more than 25,000
vehicles per year.
The Problem
While previously providing a consistent
customer experience, CarShop knew
their processes could be more efficient
24 KIOSK solutions