MEMBER ACCOUNT FEATURES
You’ll receive your member login information in an
email this month. When you log in to your account,
you’ll see icons for each of the four section of the
member portal: My Account, Billing & Payment,
Community and Contact. Let’s take a look at what
you can do in each of these sections.
MY ACCOUNT
On the My Account page, you will be able to
view and edit the primary contact information
for your household. This is the contact email,
phone and mailing address for your membership
correspondences, like annual voting, billing
statements and emergency notifications.
You will be able to view and edit contact information
for all members of your household, as well as submit
information allowing your guests and lineal family
to visit the Sandcastle. You will be able to view
your Kiawah Island property information, like your
property type, which determines your allocation of
KICA votes. Finally, if you have a home away from
Kiawah, you can view and add other residences and
select your preferred mailing address.
BILLING & PAYMENT
In the “Billing & Payment” section of the site, you will
be able to view your account balance, recent charges
on your account, and make payments. Currently,
making a payment is a multi-step manual process
that lacks insight into the details of your account
balance and recent transactions. You must reference
your emailed statement total (sent monthly if you
have recent association charges), or your assessment
total (sent annually), then navigate to kica.us/pay.
There you must manually input the total amount of
your payment, along with your credit card or bank
account information. The record of statements and
charges only exists for members to view in email.
With the launch of online member accounts, these
actions will be consolidated into a comprehensive
“Pay” page, which will show your account balance,
transaction details, recent payments, and the ability
to pay your charges or assessment within the portal.
You will be able to securely save your preferred
payment method for quick and easy association
payments. Going forward, a monthly email
notification will prompt you to log in to view your
balance and make a payment.
If you requested the association to mail your
statements, rather than email, your preference will
still be honored. You will also be able to edit your
billing preferences within your member account,
if your billing email address or mailing address
changes.
COMMUNITY
In the “Community” tab of the portal, members will
be able to join community groups and engage with
other group members. The groups will function
similarly to a Facebook page, with group information
and a feed of community member conversation,
photos and updates. Members will be able to search
all community groups and easily navigate to the
groups they’ve chosen to participate in.
CONTACT
In the “Contact” tab of the portal, members will be
able to contact a member of staff, report an issue,
make and inquiry and more. For example, if you
have an issue with your mailbox, simply navigate to
the Contact tab and complete the form. You can add
an attachment if you have an image or document.
When you enter a request into the contact form, it
automatically creates a “case” in Salesforce. This
case alerts staff members that an action needs to be
taken. Simply log in to your account whenever you
like to see updates on the status of your request. In
the ‘Inquiry History’ tab in this section, you’ll be
able to see a history of your requests and reports
made with the form, as well as the resolution. This
also makes it easier for staff to locate member
information in order to help them with a request or
inquiry.
NEXT STEPS
Be on the lookout for your login information in the
coming weeks. We’ll be sure to include a reminder
in the KICA’s weekly email newsletter so you can see
this exciting new service for yourself.
KIAWAH ISLAND DIGEST | 3