AGENCY TECH
now knows IT is not scary , but we must be thorough in the process . She even agreed to share her story with the company and share lessons learned . At the end of the day , everything worked out and we all learned something .
“
These situations can be very emotional for the end user . You must be empathetic to them and help them through ."
So , on to my takeaways .
1 . If you have not made a concerted effort to be seen as the kinder gentler IT department , be aware users may be afraid to approach you .
2 . Even if you have , understand that the forensic process can be very intimidating for the average user .
3 . These situations can be very emotional for the end user . You must be empathetic to them and help them through .
4 . Keep it on their level . Talking over their head does not set them at ease .
5 . Users sharing their stories are much more impactful than IT sharing the same thing .
6 . For every user that lets you know they did something wrong , you probably have one that did not .
Hopefully what we went through will help you in your journey and remember , don ’ t be an Ogre !
Justin Dempsey is the NexTech Technology Services Manager , helping businesses understand and build for their technology needs .
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