Again , the important terms to remember are that an unlicensed person cannot sell , solicit , or negotiate insurance contracts . •
REGULATORY
U Provide a quote to a prospective or current insured .
U Discuss the terms of an insurance policy with a prospective or current insured .
U Sign a licensed agent ’ s name to insurance documents .
U Indicate requested coverage is or will be bound or issued .
U Perform any action or say anything that would put insurance coverage in force .
U Explain or discuss insurance coverage .
U Give an opinion or recommendation as to any insurance coverage .
U Advise on a particular product or coverage a purchaser should consider or buy .
Unlicensed employees CAN perform the following tasks :
D Receive phone calls or emails reporting additional or replacements items ( like vehicles , property , drivers ) for policies currently in force .
D Receive phone calls regarding claims and obtain appropriate information to turn in a claim ( being very , very careful not to portray any indication of coverage whatsoever ).
D Receive and record information from a current or prospective client and prepare for a licensed agent ’ s review items such as endorsements , identification cards , binders , etc .
D Obtain underwriting information from various publicly available sources ( county appraiser websites , Zillow , etc .).
D Communicate with a current or prospective policyholder to obtain factual information necessary to quote and rate coverage ( knowing a licensed agent must review and present the actual quote ).
D Perform rating on carrier or vendor-supplied systems . This is considered data entry and unlicensed employees can perform data entry functions . However , it is crucial to remember that an unlicensed employee may never give a quote to an insured or discuss coverage .
D Arrange appointments for licensed agents .
D Design , create , and post social media messages ( with appropriate supervision ).
D Assist with advertising and mailing campaigns .
D Accept payments on existing policies , so long as there is no coverage discussion .
Again , the important terms to remember are that an unlicensed person cannot sell , solicit , or negotiate insurance contracts . •
Beth Smoller is the COO & General Counsel of KAIA . A graduate of Kansas State University , Beth also received her Juris Doctor from the University of Kansas . After working for an insurance agency in Manhattan for over 13 years , Beth joined KAIA in 2018 . She is a native of Kansas who grew up near Holton and now resides just outside of Manhattan . In addition to serving on the Executive Board of GMCF , she serves on the Executive Board for Girls on the Run of the Flint Hills and is active in her church as well as her children ’ s school .
SEPTEMBER / OCTOBER 2023
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