COMMERCIAL LINES
ICI INNOVATES THEIR COMMERCIAL LINES APPROACH
Agency principal Ryan Murry discusses their team approach to improvement
We recently had the opportunity to discuss commercial lines efficiency with Insurance Center , Inc . ( ICI ) principal Ryan Murry . He discussed some of the ways their team is developing new processes and procedures in their agency .
Can you tell us a little about the story of your agency ?
ICI was formed in 1981 , in El Dorado , Kansas . It was a merger of two agencies with roots dating back to 1885 . Throughout our history we have primarily focused on commercial property and casualty . While we consider ourselves generalists , we have developed some specialty niches including Senior Living , Oil & Gas , Transportation , and Public Entities .
As we ’ ve grown through acquisitions , we ’ ve increased our personal insurance offerings and formed an employee benefits division . Today , commercial property and casualty represents close to 70 % of our total revenues . We currently have 61 employees , operating in 8 locations across Kansas .
How has commercial lines innovation become a part of your agency ’ s culture ?
We realized about three years ago that there was an enormous number of different technologies and processes we could use to improve commercial lines . We created a “ Commercial Lines Core Team ” and gave them one task : make improvements in the areas that matter
Pictured : The ICI team
7