ASCK MARKETS
Spotlight on the Kansas Front Lines
Josh Nordin
Senior Territory Manager
Safeco Insurance
Overland Park, Kansas
Interview courtesy of the Agency Services Corporation
of Kansas (ASCK)
How did you get started at your company?
I started in the industry after a short time in retail once
I left college to be a commercial lines producer for an
agency in Lincoln, Nebraska. I enjoyed 13 years in a career
on the agency side as a producer and then an agency
manager when I transitioned to round out my experience
as a Senior Territory Manager for Safeco Insurance now in
Kansas & Missouri.
Why did you get into insurance?
I’ve enjoyed the interactions with customers and agents
the most, as well as the complex nature of insurance
product, and understanding weather/consumer loss trends
and their effects on rate. As a people-person, by far the
paperwork and data entry involved in our industry is what
I’ve liked the least!
What has been the biggest change(s) you’ve witnessed
in the industry?
The biggest changes I’ve seen in the industry is the shift
from primarily an agency in-house experience to a more
digital and 24/7 environment from a customer interaction
standpoint. It has also been interesting to watch how auto
and home fluctuate back and forth between which product
line is more profitable and desirable to carriers.
Future of endorsement options?
I believe that more endorsement options for the customer
will become standard, and that both a RC and ACV option
for roofs in the Midwest will be available from most or all
carriers in the future.
Do you have advice for agents or carrier reps?
The best advice I can give new agents or carrier employees
is to diversify your experience and perspective by taking
time to shadow someone in a different part of this amazing
industry. I knew I had a lot to learn from the “other side”
when I was an agent, but the amount I continue to learn
working with Safeco is more than I can express.
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