TABLE OF CONTENTS
March / April 2021
� PUBLISHER ’ S NOTE |
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� KANSAS INSURANCE NEWS |
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� 100 YEARS OF KAIA |
The Kansas Big I Success Story |
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� MARKETING
Strengthening Your Agency Using Trusted Choice Resources and Branding By : Joseph Cox
� SPECIAL FEATURE
29
� MANAGE & LEAD Meet the Board 32
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Account Management ; So Easy , A Caveman Could Do It By : Cheryl Koch
Time , Training , and Tech : Perpetuation Planning in a Pandemic By ; John Wilson
� HUMAN RESOURCES
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11
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� KAIA
Insurance Department Celebrates 150 Years By : Commission Vicki Schmidt
Communication and Engagement are Key By : Doug Smart
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40
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Why Every Manager Should be a Coach , Not a Boss By : Aggie Alvarez
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� AGENCY PROFILE
Featuring : Integrity Insurance 43
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Mastering the Art of Intentional Relationship-Building Contributed by : WAHVE
� COVERED
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20 |
� TECHNOLOGY
Five Steps to Assess Physical Risk to Your Business By : Olga Detrixhe
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45 |
Featuring : KAIA ’ s President Doug Smart 23
� FILING REPORT 51
KANSAS INSURANCE AGENT & BROKER POSTMASTER : Send address changes to Kansas Insurance Agent & Broker , c / o Kansas Association of Insurance Agents , 815 SW Topeka Blvd ., Topeka , KS 66612 . ( 785 ) 232-0561 .
Kansas Insurance Agent & Broker ( ISSN # 1069-1847 ) is published bimonthly by Agency Services Corporation of Kansas ( ASCK ), a subsidiary of the Kansas Association of Insurance Agents , 815 SW Topeka Blvd ., Topeka , KS . ( 785 ) 232-0561 . Periodicals postage paid at Topeka , KS 66612 , and additional mailing offices .
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