REGULATORY minimize the agency ’ s exposure , use the language below to communicate with your clients prior to the renewal of their auto policy . We ’ ve also provided a more generic reminder that you can use to remind customers that it is their responsibility to promptly notify the agency or carrier about changes in the exposures and the need for coverage increases . We also encourage you to use the sample post on your social media accounts to create greater awareness around this issue .
Please reach out to Beth Smoller at beth @ kaia . com with questions .
SAMPLE COMMUNICATION : PL AUTO PRIOR TO RENEWAL
Dear Valued Customer :
Your automobile policy is due to renew on 8 / 15 / xxxx . In order to keep your coverage current and obtain your renewal options , we need the following information :
• Current list of drivers including date of birth , license number , and state of issuance . This includes children or residents of your household that have a permit or a restricted license
• Current vehicle list , including VINs
Please be aware your policy may have restrictive language that excludes collision coverage for any accident involving an unlisted driver . It ’ s imperative that all drivers be listed to ensure you do not have an uncovered claim .
Please return this updated information to our office no later than 8 / 1 / xxxx .
Thank you for your continued business and if we can be of any assistance , please don ’ t hesitate to contact us .
Sincerely , Agent
SAMPLE COMMUNICATION : PL AUTO GENERAL ANNOUNCEMENT
Dear Valued Customer :
We wanted to share that some personal auto carriers have added restrictive language to their personal auto policy . This new language pertains to unlisted drivers who are members of your household ( such as your children ). Your policy may now exclude collision coverage for an accident involving an unlisted driver .
This means that as soon as one of your children or a member of your household obtains a permit and / or a restricted license , you must notify us and add them to your policy . We realize there is an increased cost in adding youthful drivers to your policy , however , your carrier could deny a claim for collision coverage for an accident involving any unlisted drivers .
We always encourage you to review your policy and please reach out if you have any questions . Thank you for allowing us to serve you and contact the agency promptly with any changes in your insurance needs .
Sincerely , Agent
SAMPLE COMMUNICATION : NOTIFY THE AGENCY OF CHANGES
Dear Valued Customers :
We wanted to take this opportunity to remind our customers of the importance of reaching out to the agency to update us on any changes that may influence your insurance needs . A few examples include the following :
• Adding newly permitted drivers
• Purchase or selling of vehicles
• Changes in replacement cost of property
• Additions or improvements to existing homes or outbuildings
JULY / AUGUST 2023
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