INVESTING IN YOUR AGENCY ’ S PEOPLE CAN LEAD TO BIG RETURNS written by Carey Wallace , AgencyFocus
The most valuable asset in every agency is their people . There is no question that our industry is based on relationships and the best way to have strong relationships is to have quality people representing your brand , serving your customers , and shaping the culture of your agency . In every survey for the past 15 years , finding and retaining great talent is listed as one of the biggest challenges that agency owners face . That challenge has only intensified for many in the current employment environment . Those agencies that are able to create a work environment that attracts , retains , and provides a long-term career path for their people are the ones that are best positioned for the future from a growth , scale , and value standpoint . If you want to invest in your agency – invest in your people .
In the current “ Great Resignation ” workforce environment , we all need to contemplate the changes we can make to meet the needs of the current workforce as it moves and shifts . According to Gallup ’ s State of the Global Workplace 2022 Report , it was reported that 71 % of the workers in the U . S . believe that now is a good time to find a new job . In addition , only 21 % of employees say they are engaged at work , which Gallup describes as “ highly involved in and enthusiastic about their work and workplace ”. Each agency should ask themselves “ Is my organization
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