KIA&B July/August 2020 | Page 3

TABLE OF CONTENTS July/August 2020 THANK YOU INDUSTRY PARTNERS PUBLISHER’S NOTE 4 KANSAS INSURANCE NEWS 5 RISK MANAGEMENT 6 PUBLISHER’S NOTE Does the Right Hand know What the Left Hand is Doing? By: Annette Hollingsworth, J.D. MANAGE & LEAD Using Social Media Can Create Costly Self-Inflicted Crises By: Chrissey Breault A Look at the Kansas Insurance Marketplace By: Dave Hulcher 10 14 COVERED 18 Featuring Lorie Estelle KAIA Making Work Enjoyable and Productive By: Kristy Wilson Catching up with Industry Partners By: Dave Hulcher A Walk Down Membery Lane By: Dave Hulcher 23 25 29 LARSON’S LESSONS 33 FILING REPORT 35 KANSAS INSURANCE AGENT & BROKER POSTMASTER: Send address changes to Kansas Insurance Agent & Broker, c/o Kansas Association of Insurance Agents, 815 SW Topeka Blvd., Topeka, KS 66612. (785) 232-0561. Kansas Insurance Agent & Broker (ISSN#1069-1847) is published bimonthly by Agency Services Corporation of Kansas (ASCK), a subsidiary of the Kansas Association of Insurance Agents, 815 SW Topeka Blvd., Topeka, KS. (785) 232-0561. Periodicals postage paid at Topeka, KS 66612, and additional mailing offices. 3