TEAM DEVELOPMENT
BUILDING A HIGH-PERFORMING REMOTE INSURANCE TEAM THROUGH CORE VALUES AND CULTURE written by David Carothers, Killing Commercial Insurance
As the commercial insurance industry continues to evolve, independent agencies face mounting pressure from large brokerages that have the financial horsepower and digital infrastructure to lure away top talent. While these larger players are building centralized hubs of operations, smaller and midsized agencies must take a different route to compete: building agile, high-performing remote insurance teams grounded in clear core values and culture.
In this article, we’ ll unpack how one agency successfully built a national, fully remote team of domestic professionals— and how they used culture, values, and leadership alignment to make it thrive. If you’ re struggling to retain employees, improve engagement, or bring consistency to your agency operations, this one’ s for you.
WHY THE REMOTE WORKFORCE IS THE FUTURE OF INSURANCE AGENCIES
The days of needing brick-and-mortar offices in every state you write business are over. More and more agencies are leaning into a remote-first insurance agency model— not just outsourcing to offshore VAs, but hiring high-caliber, U. S.-based talent that works from home.
Why? Because the talent war is real.
National and international brokerages are increasingly offering better pay, perks, and prestige to pull top performers out of smaller shops. Many agencies in“ God’ s Country”— rural or secondary
14 KANSAS INSURANCE AGENT & BROKER