TABLE OF CONTENTS
January / February 2021
� PUBLISHER ’ S NOTE 4
� KANSAS INSURANCE NEWS 5
� RISK MANAGEMENT
Certificates of Insurance : Issues & Answers By : WIlliam C . WIlson
Requiring Customer Masks Effects Legal Liability By : Chris Boggs
� MANAGE & LEAD
6
9
� KAIA
New Year , Same Dreams , Fresh Start By : Commissioner Vicki Schmidt
Reenergized , Refocused , and Moving Forward By : Kristy Wilson
� COVERED
What a Journey It Has Been By : Dave Hulcher
� YOUNG AGENT PROFILE
40
41
34
Goodbye ( and Good Riddance ) 2020 By : Cheryl Hoch
Pandemic , Agency Growth , and the New Year By : David Tralka , Robert Pettinicchi
� MARKETING
14
16
Featuring Nicole Buhrman |
43 |
� COMPANY PROFILE |
Featuring Risk Innovations |
45 |
� FILING REPORT |
47 |
Grow Your Agency & Improve Your Marketing by Tracking Key Metrics By : Chuck Blondino
� SPECIAL FEATURE
21
GMOs : A Primer By : Casey Roberts
27
Saying farewell after 40 years , pg 34
KANSAS INSURANCE AGENT & BROKER POSTMASTER : Send address changes to Kansas Insurance Agent & Broker , c / o Kansas Association of Insurance Agents , 815 SW Topeka Blvd ., Topeka , KS 66612 . ( 785 ) 232-0561 .
Kansas Insurance Agent & Broker ( ISSN # 1069-1847 ) is published bimonthly by Agency Services Corporation of Kansas ( ASCK ), a subsidiary of the Kansas Association of Insurance Agents , 815 SW Topeka Blvd ., Topeka , KS . ( 785 ) 232-0561 . Periodicals postage paid at Topeka , KS 66612 , and additional mailing offices .
3