The last couple of employee hires for our agency were really a prime example of how your operations strategy can be key to attracting some of the best folks in the industry . The initial interviews were as much a fact finding journey on the part of the candidate to find out if we have a smoothly run shop as it was for us to ascertain if they would be a good organizational fit . If you ’ re looking to hire experienced and the best employees , they are going to want to work for an organization that values their time and energy and creates an atmosphere that minimizes stress and anxiety . I can remember being impressed at the insightful questions being asked of us on how we were handling hard market conditions , how we were remarketing accounts and what sort of technology components we had in place . •
CONTINUED FROM PAGE 5 mean getting administrative tasks such as mortgagee processing , cancellations and routine quoting to our Account Technician team so our Account Managers have the time & space to work directly with our customers .
That may also mean identifying areas in our renewal process such as pro-active outreach or annual checkins that are better suited to the Account Manager role so that our Account Executives can focus on developing new client relationships .
On the technology side , we have implemented workflows within our agency management system where annual reviews are generated at just the right time to match up with renewal dates , carrier availability and policy downloads into our agency management system . In order to be as efficient as possible , our renewal forms display the last few years of customer responses so we can reference that in our renewal conversations .
Grow Your Business
HIRE AN APPRENTICE
Does recruiting , hiring , and training take up a lot of your valuable resources ?
Apprenticeships can help you find candidates and retain employees longer .
FIVE COMPONENTS OF APPRENTICESHIP
WITH CURRENT CHALLENGES IN THE MARKET AND IN ATTRACTING TALENT , HOW MUCH DO YOU FEEL A MANAGEMENT & OPS STRATEGY IMPACTS THE ABILITY TO GROW ?
The last couple of employee hires for our agency were really a prime example of how your operations strategy can be key to attracting some of the best folks in the industry . The initial interviews were as much a fact finding journey on the part of the candidate to find out if we have a smoothly run shop as it was for us to ascertain if they would be a good organizational fit . If you ’ re looking to hire experienced and the best employees , they are going to want to work for an organization that values their time and energy and creates an atmosphere that minimizes stress and anxiety . I can remember being impressed at the insightful questions being asked of us on how we were handling hard market conditions , how we were remarketing accounts and what sort of technology components we had in place . •
BUSINESS INVOLVEMENT
RELATED INSTRUCTION
STRUCTURED ON-THE-JOB TRAINING
REWARDS FOR SKILL GAINS
NATIONAL OCCUPATIONAL CREDENTIAL
To learn more , contact Deborah Pickford at 800-221-7917 Visit Investprogram . org
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26 KANSAS INSURANCE AGENT & BROKER