TABLE OF
CONTENTS
KANSAS INSURANCE AGENT & BROKER
March/April 2018
10
Vol. 23, No. 2
The bimonthly magazine of the
Kansas Association of Insurance Agents
OFFICERS OF KAIA
President
Scott Strong | [email protected]
President-Elect
Lee Gleason | [email protected]
VP/Treasurer
Kristy Wilson | [email protected]
Secretary/Assistant Treasurer
Doug Smart | [email protected]
National Director
Cindy Hower | [email protected]
Immediate Past President
Lyle Davidson | [email protected]
BOARD OF DIRECTORS
Zone I Director
Jo Erin Stuteville | [email protected]
Zone II Director
Kevin Campbell | [email protected]
Zone III Director
Elizabeth Smoller | [email protected]
Zone IV Director
Lucas Raleigh | [email protected]
Zone V Director
Jolene Biggs | [email protected]
Zone VI Director
Alan Schlesener | [email protected]
FEATURES
10
cover story
Legislative Day 2018 Recap
16
The Care and Feeding of Producers:
Everyone wants them, but no one knows what
to do when they land them!
19
21 Ways To Make Customers Feel Valued
Young Agents Profile 9
Company Profile 22
Director at Large
Kevin O’Brien | [email protected]
InsurPac Contribution Goal 23
Young Agents Chair
Brock Elliot | [email protected]
Agency Profile 27
ABEN Class Schedule 28
K A I A S T A F F & C O N S U LT A N T S
Continuing Education Classes 29
Executive Director | David Hulcher
Marketing & Communications Coordinator | Matt Kelly
Senior Insurance Services Representative | Sherri Snyder
Industry Partners Program 3
Commissioner’s Column 7
Director at Large
Chad Fuqua | [email protected]
Professional Development Coordinator | Barb Cobuluis
President’s Message 2
State News 5
Director at Large
Josh Goodman | [email protected]
Vice President of Marketing & Membership | Joan Sutton
DEPARTMENTS
Executive Director’s Message 4
Director at Large
Austin Renn | [email protected]
Vice President-Finance | Shannon Bower
16
13
Understanding the Kansas Tort Claims Act
KANSAS ASSOCIATION OF INSURANCE AGENTS
815 SW Topeka Boulevard | Topeka, KS 66612
785.232.0561 | 800.229.7048
www.kaia.com
Kansas Filings Report 31
Insurance Services Representative | Amanda Hanson
Insurance Services Representative | Katie Hobson
Legal Counsel | Will Larson
POSTMASTER: Send address changes to Kansas Insurance Agent & Broker, c/o Kansas Association of Insurance Agents,
815 SW Topeka Blvd., Topeka, KS 66612. (785) 232-0561.
Kansas Insurance Agent & Broker (ISSN#1069-1847) is published bimonthly by Agency Services Corporation of Kansas
(AScK), a subsidiary of the Kansas Association of Insurance Agents, 815 SW Topeka Blvd., Topeka, KS. (785) 232-0561.
Periodicals postage paid at Topeka, KS 66612, and additional mailing offices.
The Kansas Association of Insurance Agents was formed September 1, 1992, through the merger of the Professional
Insurance Agents of Kansas (PIAK) and the Independent Insurance Agents of Kansas (IIAK). The Association is affiliated
with the Independent Insurance Agents and Brokers of America (IIABA).