TABLE OF
CONTENTS
KANSAS INSURANCE AGENT & BROKER
March/April 2018
10
Vol. 23, No. 2
The bimonthly magazine of the
Kansas Association of Insurance Agents
OFFICERS OF KAIA
President
Scott Strong | sstrong@strongsinsurance.com
President-Elect
Lee Gleason | lgleason@kfsa.com
VP/Treasurer
Kristy Wilson | kwilson@kellermaninsurance.com
Secretary/Assistant Treasurer
Doug Smart | doug@smart-ins.com
National Director
Cindy Hower | chower@kellermaninsurance.com
Immediate Past President
Lyle Davidson | lyledavidson@thedavidsonagency.net
BOARD OF DIRECTORS
Zone I Director
Jo Erin Stuteville | joerin@elliottinsurancegroup.com
Zone II Director
Kevin Campbell | kcampbell@unitedagencyks.com
Zone III Director
Elizabeth Smoller | bsmoller@charlsonwilson.com
Zone IV Director
Lucas Raleigh | lucas@raleighinsurance.biz
Zone V Director
Jolene Biggs | biggjo@insurance-planning.com
Zone VI Director
Alan Schlesener | aschlesener@kellerleopold.com
FEATURES
10
cover story
Legislative Day 2018 Recap
16
The Care and Feeding of Producers:
Everyone wants them, but no one knows what
to do when they land them!
19
21 Ways To Make Customers Feel Valued
Young Agents Profile 9
Company Profile 22
Director at Large
Kevin O’Brien | kevin.obrien@reillyinsurance.com
InsurPac Contribution Goal 23
Young Agents Chair
Brock Elliot | brock@elliottinsurancegroup.com
Agency Profile 27
ABEN Class Schedule 28
K A I A S T A F F & C O N S U LT A N T S
Continuing Education Classes 29
Executive Director | David Hulcher
Marketing & Communications Coordinator | Matt Kelly
Senior Insurance Services Representative | Sherri Snyder
Industry Partners Program 3
Commissioner’s Column 7
Director at Large
Chad Fuqua | chad@fuquainsurance.com
Professional Development Coordinator | Barb Cobuluis
President’s Message 2
State News 5
Director at Large
Josh Goodman | josh@jgoodmaninsurance.com
Vice President of Marketing & Membership | Joan Sutton
DEPARTMENTS
Executive Director’s Message 4
Director at Large
Austin Renn | austin@rennandcompany.com
Vice President-Finance | Shannon Bower
16
13
Understanding the Kansas Tort Claims Act
KANSAS ASSOCIATION OF INSURANCE AGENTS
815 SW Topeka Boulevard | Topeka, KS 66612
785.232.0561 | 800.229.7048
www.kaia.com
Kansas Filings Report 31
Insurance Services Representative | Amanda Hanson
Insurance Services Representative | Katie Hobson
Legal Counsel | Will Larson
POSTMASTER: Send address changes to Kansas Insurance Agent & Broker, c/o Kansas Association of Insurance Agents,
815 SW Topeka Blvd., Topeka, KS 66612. (785) 232-0561.
Kansas Insurance Agent & Broker (ISSN#1069-1847) is published bimonthly by Agency Services Corporation of Kansas
(AScK), a subsidiary of the Kansas Association of Insurance Agents, 815 SW Topeka Blvd., Topeka, KS. (785) 232-0561.
Periodicals postage paid at Topeka, KS 66612, and additional mailing offices.
The Kansas Association of Insurance Agents was formed September 1, 1992, through the merger of the Professional
Insurance Agents of Kansas (PIAK) and the Independent Insurance Agents of Kansas (IIAK). The Association is affiliated
with the Independent Insurance Agents and Brokers of America (IIABA).